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Frequently Asked Questions

Questions Before You Begin? We've Got You Covered.

Starting an e-commerce business is a big decision — and you deserve complete clarity before enrolling. Find answers about our courses, learning format, support, payments and more. Still unsure? Speak with our team and get your questions answered within 24 hours.

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Courses & Learning
01 What courses does GenZ Funda offer?
GenZ Funda offers practical e-commerce programs designed to help you move from learning to real execution. Our flagship 100-Day E-Commerce Execution Program guides you through product selection, Shopify store setup and selling on platforms such as Amazon, Flipkart, Meesho and Blinkit. We also offer focused programs for launching your own online store and learning e-commerce at your preferred pace. Explore all programs and choose the one that matches your goals.
02 Do I need any previous experience to join?
No previous experience is required. Our programs are designed for complete beginners, including students, homemakers, working professionals and first-time entrepreneurs. Every concept is explained step by step, so you can begin even if you have never created a website, sold a product or run an advertisement before. You bring the willingness to execute — we'll show you the path.
03 Are the courses live or pre-recorded?
The core lessons are pre-recorded, allowing you to learn whenever and wherever it suits you. You'll also get opportunities to attend announced live sessions where Umesh and Vaishali share updated strategies, discuss case studies and answer questions directly. Upcoming sessions are shared through WhatsApp and listed on the Live Sessions page.
04 How long does it take to complete a course?
The flagship program follows a structured 100-day execution roadmap created to help you learn and implement each step consistently. Other programs are self-paced, so you can complete them according to your schedule. For the best outcome, avoid rushing through the lessons — learn each concept, complete the action steps and apply what you learn to your own business.
05 Will I receive a certificate?
Yes. After successfully completing your course, you'll receive a GenZ Funda Certificate of Completion, signed by Umesh and Vaishali Saini. You can add it to your CV, portfolio or LinkedIn profile to showcase your e-commerce learning. More importantly, you'll leave with practical knowledge you can apply to building a real business.
06 Which payment methods do you accept?
Payments are processed through a secure payment gateway. You can enroll using UPI, net banking, credit cards or debit cards. Choose your preferred payment method at checkout and begin learning as soon as your enrollment is confirmed.
07 Do you offer refunds?
Because access is provided digitally after purchase, digital products are non-refundable once an order is confirmed and delivered. Please review the program information carefully before purchasing. If you experience any problem accessing or downloading your purchase, contact our support team and we'll help resolve it. For complete details, read our Refund Policy.
08 What is included in a 1:1 consultation?
A 1:1 consultation is a focused strategy call with Umesh or Vaishali based on one specific business challenge you select — product selection, store setup, advertising strategy, marketplace selling, or whatever is currently blocking you. Instead of generic advice, you'll receive direct feedback and a practical action plan for your situation. Duration and price depend on the consultation topic you choose.
09 What support will I get if I am stuck?
You won't have to remain confused or figure everything out alone. You can reach the GenZ Funda team through WhatsApp or the Contact page whenever you need assistance. Live sessions also give you opportunities to ask questions and learn directly from Umesh and Vaishali. Our goal is to help you overcome roadblocks and keep executing with clarity.
10 Which devices can I use to access the courses?
You can access your course from any modern smartphone, tablet, laptop or desktop computer. Everything works directly inside your web browser, so there is no additional app to install — you can switch between devices whenever you need to.
11 How long will I have access to the course content?
After enrolling, you'll receive long-term access to the included course videos, notes and learning resources. Some live or cohort-based benefits — such as scheduled sessions, feedback periods and limited-time activities — may only remain available during the period specified for that program. Check the individual course page before enrolling to confirm exactly what's included with your plan.